FAQ

You have a question, we have the answer

How long are your delivery times

Within Germany our delivery time is 3-5 days, sometimes less.
Check out our delivery conditions to find out more

Take back your goods

If we deliver the wrong product to you, we will of course take it back at our expense and send you the correct product free of charge.

If you don't like a product, you can send it back within 2 weeks. We will not cover the return costs.

Please remember that underwear is a hygiene product and we cannot resell it.

But we will create a blog for you where you can sell goods that you don't like cheaper/at the same price to someone who does.

Do you deliver worldwide?

We deliver worldwide.
Check out our delivery conditions to find out more

How do I care for my lingerie

It is best to wash by hand, especially for products with rhinestones.
Products without rhinestones can be washed at low temperatures and on a gentle cycle. Please use a laundry bag, however, otherwise knots will form and the lingerie will get tangled up with the other laundry.

Which size is one-size?

With one-size we serve the sizes XXS to XL (up to 90 kg)

For a body weight of 90 kg or more, we recommend our plus-size category

Sieht der Postbote wo ich bestellt habe ?

Natürlich nicht, wir versenden unsere Ware so, dass du in keine unangenehme Situation kommst :)

Sieht man auf meinem Kontoauszug wo ich bestellt habe ?

Auf deinem Kontoauszug ist nur der Vermerk TNC Onlineshop zu sehen.